Shipping


Our Sweet Pantry is Located in Rosebud, Melbourne.

We ship AUSTRALIA WIDE! 

Production and Shipping Times

All orders are shipped within 3-5 business days from the date of purchase.

All orders are shipped by Sendle and Australia Post and will take up to 7 business days to arrive at your doorstep once dispatched.

We ship to the shipping address you provide us at checkout. Please ensure that the address is correct, or message us immediately to change the address after checkout. Unfortunately, we cannot offer refunds if your order is sent to an old or incorrect address.

We are not responsible for lost, stolen packages, or delays caused by sendle and Australia Post.

Returns and Exchanges

We gladly accept cancellations.  Request a cancellation withing 3 hours of purchase.

Due to the nature of our product, we do not accept returns or exchanges.  But please contact us if you have any problems with your order.

Shipping times

Please let us know in the notes section when ordering if you have a specific date you require. Please note that we only post orders Mon - Fri and turn around time is up to 4 days from placing your order. If you require your cookies urgently please contact us directly to place an order.

COVID DELAYS

Due to unforeseen border closures, we are trying our best to accomodate with the newest restrictions. With the current WA and VIC lockdowns there may be some delays with sending to these states. Exact day arrival is not guaranteed for these states. 

Can I order for a future date?

YES! Please email us at monique@oursweetpantry.com.au to place a custom order and we will lock in the date for your future event.

Can you accomodate for last minute orders? 

YES! If your order is extremely urgent please contact us at monique@oursweetpantry.com.au and we will assist you in placing a last minute order. 

PLEASE NOTE: If you have selected authority to leave unattended shipping, you take full responsibility of your parcel should it go missing, if you'd like to eliminate the risk, please select with signature shipping. 

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